Dexter Credit Union
Important Information about our Technology Upgrade

We are pleased to announce that we have converted to a new technology processing system. We are confident that this upgrade will allow us to better serve our members by providing state-of-the-art products and services, and allowing us to remain competitive within the industry. Please watch for exciting new enhancements in the coming months.

For up-to-date information about our technology upgrade, please check this page regularly.

THINGS YOU SHOULD KNOW ABOUT THE CONVERSION

•
 New Primary Share Account Number
•
 Online Banking Login & Password Change
•
 Telephone Banking Phone Number & Password Change
•
 Monthly Statements

New, Expanded, Primary Share Account Number

As part of the upgrade, we have moved to a new relationship-based account structure. The new account number system incorporates your current Member Number into a new Primary Share Account Number.

Here’s how to determine your new Primary Share Account Number
To determine your new Primary Share Account Number, simply place the numbers “2010” after your existing Dexter Credit Union Member Number.

For example, if your current Dexter Credit Union Member Number is 0000012345, then your new Dexter Credit Union Primary Share Account Number will be 123452010.

This change to the account number structure will not affect account access.
Members do not have to take any action as a result of the change in account structure.

Your Online Banking login ID and password will change.

We have introduced a new online banking experience. When you log in to Online Banking for the first time, you need to enroll following these steps: 
1
 In the “Account Number” field, enter your new Dexter Credit Union Primary Share Account Number (See New, Expanded, Primary Share Account Number section).
2
 In the “Password” field enter your Temporary Password. Your Temporary Password is an 8-digit number comprised of your 4-digit birth year, followed by the last four (4) digits of your social security number (for example: 19524325).
3
 You will now be prompted to establish a user name.

• There will be no changes to your payees, scheduled transfers or accounts used for bill payment.

There is a New Telephone Banking Number: 1-888-774-6733

The first time you use Telephone Banking, you will be asked to enter your new Dexter Credit Union Primary Share Account Number (See New, Expanded, Primary Share Account Number section) and the last four (4) digits of the social security number associated with that account as your temporary Personal Identification Number (PIN).

The system will then provide instructions for changing your PIN to one of your choosing.

Monthly Statements

September Statements: Statements covering September activity will be the final statements produced from our current processing system.

October Statements: Statements covering October activity will be the first statements produced from our new processing system. These statements will consolidate all deposit and loan accounts owned by the member into one statement.

Please contact us with any questions
If you have any questions regarding our technology upgrade, please call (401) 724-6200 during business hours and ask for a Member Service Representative.